Privacy policy

Privacy Policy

Your privacy is important to us. Earth & Elle is committed to protecting your personal data and ensuring transparency in how we collect, use, and store your information.

1. Information We Collect

We collect personal information when you:

  • Place an order (name, email, shipping address, payment details)

  • Subscribe to our newsletter

  • Contact our support team

2. How We Use Your Information

We use your data to:
 ✅ Process and ship your orders
 ✅ Provide customer support
 ✅ Send promotional emails (only if you opt-in)
 ✅ Improve our products and website experience

We do not sell or share your personal information with third parties, except when required for order fulfillment or legal purposes.

3. Payment Security & Data Protection

  • All payments are securely processed through encrypted gateways (e.g., Stripe, PayPal).

  • We follow industry standards (such as PCI-DSS compliance) to protect your data.

4. Marketing & Communication

  • If you sign up for our emails, we may send exclusive offers, wellness tips, and product updates.

  • You can unsubscribe at any time by clicking “unsubscribe” in any email.

5. Cookies & Tracking Technologies

  • Our website uses cookies to enhance your shopping experience and personalize content.

  • You can disable cookies in your browser settings.

6. Your Rights (Under U.S. and California Consumer Privacy Act - CCPA)

If you’re a California resident, you have the right to:

  • Request access to the personal data we have on you

  • Ask us to delete your personal information

  • Opt out of data collection for advertising purposes

To make a request, email Paige@earthandelle.com with "Privacy Request" in the subject line.

📩 Questions? Contact us at Paige@earthandelle.com

 

 

These policies are compliant with the U.S. consumer laws, including the Federal Trade Commission (FTC) guidelines and California Consumer Privacy Act (CCPA). 

Restrictions:

  • Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.

  • Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.

  • If a package is lost or damaged within transit, Earth and Elle will reship it at no additional cost. Earth and Elle will not refund an order if it is lost or damaged in transit.

  • All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly on where the package was left.

  • Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Earth and Elle is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.

  • We will only accept returns from purchases made on earthandelle.com. If you purchased in-store or with any third party sellers, you must contact their customer service department to start the return process.

If you have questions about how our Privacy Policy works, contact us at Paige@earthandelle.com